Frequently Asked Questions

AFTER MY CLASS

When will I receive my certificate?

Certificates and Statements of Attainment are emailed out automatically providing you have registered your USI with Rich River First Aid.

In most cases, you will receive an email within 24 hours of completing your class.

Please check your junk mail or spam folders as it can sometimes end up in there.

If you are still having issues receiving a copy of your certificate, please contact
Customer Service team via email bookings@richriverfirstaid.com.au or call on 1300 046 381.

When will my USI transcript be updated?

We are a Fee for Service RTO and report annually to NCVER which then updates USI.

Transcripts reflect the training activity reported by us as an RTO into the national VET collections, so outcomes are not updated in transcripts in real-time.

Reporting is quarterly for Government Funded training and annually for most Fee for
Service training activity and for data submitted via Boards of Study for school students.

Hence, any training undertaken in the year 2020 will reflect on your transcript in the coming year 2021.

To avoid confusion, training graduates should rely on documentation issued by their RTO for recent training pending regular national collection uploads.

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