Frequently Asked Questions

BEFORE YOUR COURSE

I booked online but haven’t received a confirmation email. Where is it?

It takes 24 hours (on business days) for online bookings to be entered into the system and an email confirmation sent out to the participant’s email address.

Confirmations are emailed at the time of processing the booking if you are booking through our customer service centre.

How do I access the pre-learning for my course?

Some of our courses require students to complete online learning before the class.

If your class requires pre-learning to be completed, a unique link to your Student Readiness page and the pre-learning will be sent with your booking confirmation. The pre-learning includes a series of documents and questions to assess your knowledge. If you haven’t received your booking confirmation within 24 hours of booking please contact our Customer Service team via email bookings@richriverfirstaid.com.au or call on 1300 046 381.

Do I have to do the pre-learning?

If you select a course with a pre-learning component, it is mandatory for that course and must be completed by the student prior to attending the class. The pre-learning generally takes 2-3 hours to complete.

What is a USI and do I need one?

All students enrolling in nationally recognised training in Australia need to obtain a Unique Student Identifier (USI). A USI is an exclusive 10-digit number consisting of letters and numbers that will be used to link a student’s account to all of their training records.

To create your own USI or read more about it, go to: www.usi.gov.au. Once you have your USI, please register the number with us via the Student Readiness page in the link emailed to you with your booking confirmation.

I tried to register my USI but it says my class number is incorrect. What’s wrong?

There may be a discrepancy between how we have recorded your details and how they appear in your Unique Student Identifier (USI). These must be exactly the same. Please contact Customer Service team via email bookings@richriverfirstaid.com.au or call on 1300 046 381 and we can update your name in our system and register your USI.

Can I reschedule my training?

It is best to reschedule your course as early as possible and no later than 5pm the day before your training. There may be fees involved in cancelling or rescheduling your course.

For more complex enquiries please contact Customer Service team via email bookings@richriverfirstaid.com.au (Available Monday – Friday 8:30AM – 5:00PM AEST).

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