Frequently Asked Questions

ON THE DAY OF TRAINING

What happens if I am late to my class?

If you expect to be late to your class, we will need to reschedule you to a new class so that you don’t miss important learning and assessment. If you are running late please call our customer service team on 1300 046 381 to reschedule your training.

What are my options if I cannot make it on the day?

Rescheduling: if you contact us on the same day of the training before 5pm, you may reschedule without incurring transfer fees. You have 3 months from that date to rebook, after which you will forfeit the training funds credited.

Cancelling: if you cancel 5 days before the training date you can receive a full refund.

What should I bring on the day?

You may want to bring a notepad and pen to take your own notes.

For some of our classes, you will need to bring your own smart device such as a smartphone, tablet or laptop to your class. The device needs to have mobile data and be fully charged. You will use the device to answer some multiple-choice questions and minimal data will be used.

Do also bring snacks and your lunch.

Can I bring along my child?

There are compulsory physical activity components to the course. There is no provision for the child/children to be supervised when the participant is engaged in the course work. The Trainer and the other participants cannot be expected to share in the care of the child/children.

Thus taking all of the above in consideration, it is in the best interest of all in the Training Room that no child/children should be in the training room during the training hours.

What should I wear?

We recommend you wear comfortable, casual clothes and long pants as you will be kneeling on the floor and will also be required to act as a patient and lie on the ground to be put into the recovery position.

Will lunch be provided?

Lunch is not provided as part of the course. Depending on the training centre location, there may be vending machines or local cafés nearby.

Are there breaks during the course?

Yes, there is a morning tea break, lunch break of 45 minutes and afternoon tea break for a full day course.

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